Privacy Policy

Last updated: 7/17/2025

About Site Wave

Site Wave is a division of Monsoft Solutions, LLC that provides digital marketing, website development, SEO, and business automation services to small businesses and entrepreneurs in Southwest Florida, including Cape Coral, Fort Myers, Naples, and surrounding areas.

Information We Collect

Personal Information

When you use our services or visit our website, we may collect:

  • Contact Information: Name, email address, phone number, business name, and mailing address
  • Business Information: Industry, services offered, target audience, and business goals
  • Website Analytics: Information about how you interact with our website through Google Analytics
  • Communication Records: Records of our conversations, emails, and support interactions
  • Payment Information: Billing details and payment history (processed securely through third-party providers)

Service-Specific Data Collection

Website Development Services:

  • Content provided for your website
  • Brand assets (logos, images, documents)
  • Hosting and domain preferences

SEO & Marketing Services:

  • Current website performance data
  • Social media account information
  • Google Business Profile access
  • Competitor analysis data

Automation & CRM Services:

  • Lead data and customer information you share with us
  • Business process documentation
  • Integration requirements and existing tool access

How We Use Your Information

We use collected information to:

  • Deliver Services: Provide the digital marketing, website, SEO, and automation services you've contracted
  • Communication: Keep you informed about project progress, send service updates, and provide customer support
  • Service Improvement: Analyze service performance and improve our offerings
  • Legal Compliance: Meet legal obligations and protect against fraud
  • Marketing: Send relevant updates about our services (with your consent)

Information Sharing and Disclosure

Third-Party Service Providers

We work with trusted partners to deliver our services:

  • Hosting Providers: For website hosting and domain management
  • Analytics Platforms: Google Analytics, Search Console, and similar tools
  • Marketing Platforms: Social media management tools, email marketing services
  • Payment Processors: Secure payment processing (we never store credit card information)
  • CRM and Automation Tools: Airtable, automation platforms, and similar services

Client Data

  • We maintain strict confidentiality of your business information
  • Client data is never shared with competitors or unauthorized parties
  • We may use aggregated, anonymized data for case studies (with permission)

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

Data Security

We implement industry-standard security measures:

  • Encryption: All data transmission is encrypted using SSL/TLS
  • Access Controls: Limited access to client data on a need-to-know basis
  • Regular Updates: Security patches and software updates are applied promptly
  • Secure Storage: Client data is stored on secure, reputable platforms
  • Staff Training: Our team is trained on data privacy and security practices

Data Retention

  • Active Clients: We retain data for the duration of our service relationship
  • Former Clients: Data is retained for up to 7 years for business and legal purposes
  • Marketing Data: Email subscribers can unsubscribe at any time
  • Website Analytics: Follows Google Analytics retention settings (26 months by default)

Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we have about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Receive your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your information

Cookies and Tracking

Our website uses:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Google Analytics to understand website usage
  • Marketing Cookies: For retargeting and advertising (with consent)

You can control cookie preferences through your browser settings.

Third-Party Websites

Our services may link to or integrate with third-party websites and services. Each has its own privacy policy that we encourage you to review:

  • Google (Analytics, Ads, Business Profile)
  • Social media platforms (Facebook, Instagram, LinkedIn)
  • Payment processors
  • Hosting and domain providers

Children's Privacy

Our services are designed for businesses and we do not knowingly collect information from children under 13.

Southwest Florida Focus

As a local business serving Southwest Florida, we understand the importance of community trust and maintain high standards for protecting local business information.

Updates to This Policy

We may update this privacy policy to reflect:

  • Changes in our services or business practices
  • New legal requirements
  • Technology updates or security improvements

Significant changes will be communicated via email or website notice.

Contact Us

For questions about this privacy policy or to exercise your rights:

Site Wave by Monsoft Solutions, LLC
Website: https://sitewavefl.com
Email: [Contact through our website contact form]
Service Area: Cape Coral, Fort Myers, Naples, and Southwest Florida

Effective Date

This privacy policy is effective as of the last updated date shown above and applies to all information collected by Site Wave.

Your privacy is important to us. We're committed to protecting your information while helping your Southwest Florida business succeed online.